Refund Policy

Premium and Guide Pro are digital subscriptions sold through Lemon Squeezy as merchant of record. A generated plan, an unlocked paid feature, or a tour room is delivered inside your iTakvimim account.

Delivery happens when the plan has been generated or when the paid period has started, whichever comes first for that charge.

A charge is not refundable once the digital content for that charge has been delivered. Before you pay, the checkout box asks you to agree that delivery starts immediately and that you waive the withdrawal right for that delivered content.

This covers a plan that has already been created and a subscription period that has already started. We do not refund unused days in a period that has started, and we do not prorate a cancellation.

The same rule applies if you use the plan, download it, or share it, and if you buy the subscription and the paid features become available on the account.

We refund a charge when we took payment and did not deliver access to the paid product.

We refund a Turkey-priced charge when the billing country on that payment is not Turkey, and we do not open the plan.

We refund a charge when the same period was billed twice by mistake.

We refund a charge when a law that cannot be waived requires it.

Email destek@itakvimim.com with the account email and the order reference from your Lemon Squeezy receipt. Lemon Squeezy may also review a billing complaint under its own buyer terms, because it is the merchant of record for the payment.

You can cancel at any time so the subscription does not renew. Cancellation leaves the current delivered period in place until it ends. It is not a refund.

Use the customer portal link in the Lemon Squeezy receipt, or email destek@itakvimim.com and we will point you to that step. Cancellation is complete when the subscription is set not to renew.

How we handle personal data is in the Privacy Policy. The contract for the service is in the Terms of Service.